Never Miss a Word. Never Lose a Customer.

Your best ideas don’t come from boardrooms.
They come from your customers.

Introducing Customer Feedback—the IBS POS+ module that turns every receipt into a conversation, every comment into an improvement, and every unhappy guest into a loyal fan.

No clipboards. No forgotten suggestion boxes. No more “I meant to tell them” moments.

Just real-time insights, delivered straight to your phone.

How It Works

1️⃣ Scan

Every receipt printed by IBS POS+ includes a dynamic QR code—clean, professional, and branded with your logo.

Customers scan it with their phone. No app download. No login. Just a simple, mobile-friendly form.

2️⃣ Share

Your customers drop their feedback in seconds:

  • ⭐ Rate their experience (1–5 stars)

  • 💬 Leave a comment (good, bad, or honest)

  • 🏷️ Tag their visit (order number, branch, staff served)

  • 📸 Attach a photo (optional—great for quality issues)

The form is hosted and maintained by IBS—so you never worry about broken links, server costs, or tech headaches.

3️⃣ Act

Here’s where we change the game:

Too busy to check? We’ve got you.

IBS sends you instant alerts via:

  • 📱 SMS

  • 💬 Viber / WhatsApp

  • 📧 Email

Negative feedback? You’ll know within minutes—so you can fix it before it becomes a bad review.

Great feedback? We’ll remind you to thank them—because loyalty is built on appreciation.

Why This Is a Game-Changer

Before Customer Feedback After Customer Feedback
Hoping customers tell you what’s wrong Knowing exactly what to fix
Finding out about problems on Facebook reviews Solving issues before they go public
Guessing which staff needs training Seeing real performance data
Ignoring feedback because it’s “too much work” Getting alerts only when it matters
Losing repeat customers silently Winning them back instantly

Features That Make the Difference

🎯 Smart Alerts & Reminders

  • Instant notifications for 1–3 star reviews

  • Daily digest of all feedback (so you stay in the loop)

  • Escalation reminders if you haven’t responded in 24 hours

📊 Feedback Dashboard

See everything at a glance:

  • Overall satisfaction score (avg. stars)

  • Top compliments & complaints

  • Trends by branch, shift, or staff member

  • Word cloud of common keywords (“slow,” “friendly,” “cold food”)

  • Response rate & resolution time

🏆 Staff Performance Tracking

Link feedback to specific cashiers or servers:

  • Who’s getting the most 5-star mentions?

  • Who needs extra training?

  • Reward your stars publicly (great for morale!)

🔄 Closed-Loop Responses

Reply directly from your dashboard or mobile:

  • “Hi Maria, sorry your order was cold. We’ve retrained the kitchen. Here’s a ₱100 voucher for your next visit.”

  • Turn detractors into promoters with one thoughtful response.

📈 Integration with Loyalty & Marketing

  • Automatically add feedback-givers to your loyalty program

  • Send promo codes to unhappy customers (win-back campaigns)

  • Use positive quotes in your social media ads (with permission)

Who It’s For

  • 🍽️ Restaurants & Cafés – Catch food quality issues before they go viral

  • 🛍️ Retail Stores – Learn why customers didn’t buy (or why they did)

  • 💇 Salons & Spas – Track stylist performance & client satisfaction

  • 🏪 Multi-Branch Franchises – Compare branches, standardize service

  • 🚗 Service Businesses – Improve customer experience, one visit at a time

Real Results. Real Fast.

“We got an alert at 8 PM about a cold dish. I called the customer before they left the parking lot. They’re now our regulars.”
— Carlo D., Café Owner, Makati

“Our satisfaction score went from 3.8 to 4.6 in two months. The alerts alone are worth the subscription.”
— Jenny L., Retail Chain Operator (5 Branches)

Ready to Listen Like a Pro?

Contact an authorized channel partner near you 

IBS POS+ Customer Feedback

Because the Best Business Decisions Come from Your Customers.

More Than a POS. Your Growth Powerhouse.